Terms and Conditions

Effective Date: September 14, 2026 Last Updated: September 14, 2026

1. Acceptance of Terms

Welcome to Ryde Partners, the driver partner application operated by SSB PrimeRyde Services LLP ("Company", "we", "us", or "our"), a Limited Liability Partnership registered in India.

By downloading, installing, registering, or using the Ryde Partners App ("Driver App"), you ("Driver Partner", "Driver", "you") agree to be legally bound by these Terms and Conditions ("Terms"). These Terms constitute a binding agreement between you and the Company.

If you do not agree to these Terms, do not register or use the Driver App.

These Terms apply alongside any supplementary policies, including our Privacy Policy and Driver KYC Policy, all of which are incorporated by reference.

2. Eligibility

To register as a Driver Partner on the Ryde platform, you must:

Be at least 18 years of age.
Hold a valid Commercial Driving Licence (CDA/Badge) appropriate for the vehicle category you operate.
Own or have lawful possession of a vehicle with a valid Registration Certificate (RC), Insurance, Fitness Certificate, and Commercial Permit as required under applicable Motor Vehicles Laws of India.
Possess a valid Aadhaar Card and PAN Card for identity and tax verification.
Have a valid Indian mobile phone number for OTP-based authentication.
Not be convicted of any criminal offence involving violence, fraud, or moral turpitude.
Not be currently deregistered, suspended, or banned from any other ride-hailing platform for fraudulent conduct.

By submitting your application, you represent and warrant that all eligibility criteria are met.

3. KYC Verification & Onboarding

3.1 Document Submission

As part of onboarding, you must upload clear, legible, and valid copies of:

Driving Licence (DL) – front and back
Vehicle Registration Certificate (RC)
Vehicle Commercial Permit
Vehicle Fitness Certificate
Vehicle Insurance Certificate (with third-party liability)
Vehicle Insurance Number
Aadhaar Card – for identity verification
PAN Card – for tax compliance (GST/TDS)
Selfie / Profile Photo
Vehicle Photos (front, back, side)

3.2 KYC Review Process

Your KYC submission will be reviewed by our admin team. Status will be one of:

Pending Submission – documents not yet uploaded.
Submitted – documents uploaded, under review.
Approved – KYC verified; you may go on duty.
Rejected – documents invalid or non-compliant; reason will be provided; you must re-submit.

You may not accept trips until your KYC status is "Approved."

3.3 Periodic Re-verification

We reserve the right to request re-verification of any document that is:

Nearing expiry (DL, Insurance, Permit, Fitness Certificate)
Flagged during a quality audit
Updated due to vehicle change

Failure to submit updated documents within the notified period may result in temporary suspension of your account.

3.4 Accuracy of Documents

You are solely responsible for the authenticity of all submitted documents. Submitting forged, altered, or fraudulent documents is a criminal offence under the Indian Penal Code and will result in immediate permanent deregistration and reporting to law enforcement authorities.

4. Independent Contractor Status

You are an independent contractor and not an employee, agent, joint venture partner, or representative of SSB PrimeRyde Services LLP.
The Company does not control the manner, means, or timing of your work. You retain full discretion over when and how often you go on duty.
You are solely responsible for your own income tax, GST (where applicable), EPF, ESIC, and any other statutory obligations arising from your income.
The Company is not responsible for providing health insurance, provident fund, gratuity, or any other employment benefit.
Nothing in these Terms shall be construed to create an employer–employee relationship.

5. Duty Mode – Going Online & Offline

5.1 Duty ON (Online Mode)

When you toggle Duty ON, your real-time GPS location is continuously tracked (including in the background) to match you with nearby trip requests.
You will receive incoming trip requests via push notification and on-screen overlay.
By going on duty, you represent that you, your vehicle, and all required documents are in a valid, compliant, and roadworthy condition.

5.2 Duty OFF (Offline Mode)

When you toggle Duty OFF, GPS tracking ceases immediately and you will not receive trip requests.
You may go offline at any time, except when you have an accepted or ongoing trip. You must complete or cancel (with penalty where applicable) any active trip before going offline.

5.3 Background Location

Continuous background location tracking is required while you are in Duty ON mode. This is necessary for real-time passenger matching, route tracking, and accurate fare calculation. Revoking the Background Location permission will prevent you from being matched with trips. Please refer to our Privacy Policy (Section 5) for full details.

6. Trip Acceptance & Conduct

6.1 Accepting Trips

Incoming trip requests will be displayed for a limited time. If not accepted within the window, the request will be passed to another Driver.
Repeated non-acceptance of trips when online may result in a temporary penalty or reduced trip priority.

6.2 Trip Obligations

Upon accepting a trip, you agree to:

Arrive at the pickup location promptly.
Identify yourself to the passenger using your in-app profile.
Follow the app navigation or the most reasonable route to the destination.
Treat all passengers with courtesy, professionalism, and respect.
Maintain a clean, safe, and roadworthy vehicle at all times.
Not request additional cash payment beyond the app-calculated fare.
Not cancel trips arbitrarily after acceptance (see Section 8 – Cancellation).

6.3 Trip Start – End OTP Verification

Where enabled, you may be required to verify the passenger's End OTP before marking the trip as complete to prevent fraudulent trip completions.

6.4 Passenger Safety

You must drive safely and comply with all traffic laws, speed limits, and safety regulations.
You must never drive under the influence of alcohol, drugs, or any substance that impairs judgment.
Passengers may use the in-app SOS feature to share their location with emergency contacts if they feel unsafe.

7. Services You Can Offer

Depending on your vehicle type and your enabled service settings, you may accept:

Ride Hailing – Standard on-demand passenger trips.
Parcel Delivery – Pickup and drop-off of small parcels. You are responsible for handling items with care and delivering them to the correct recipient.
Scheduled Trips – Pre-booked rides dispatched approximately 30 minutes before the scheduled departure. Scheduled trips cannot be cancelled arbitrarily once dispatched.

You may enable or disable individual service types from the App settings, subject to availability in your operating zone.

8. Cancellation Policy

8.1 Driver Cancellation

Cancellations after accepting a trip should be minimal. Excessive cancellations negatively affect your acceptance rate and may result in restricted duty access.
Cancelling a Scheduled Trip after dispatch without a valid reason will be treated as a breach of these Terms.

8.2 Passenger Cancellation & No-Show

If a passenger cancels after the free cancellation window (2 minutes), a cancellation fee may be credited to your Driver Wallet as compensation.
If a passenger does not arrive at the pickup point within 5 minutes of your arrival, you may mark them as a no-show. A no-show fee will be credited to you.

8.3 Emergency Cancellations

Genuine emergencies (vehicle breakdown, medical emergency) will be reviewed by support and may be excused without penalty. You must contact support immediately in such cases.

9. Fares, Commission & Earnings

9.1 Fare Calculation

Fares displayed to passengers are calculated based on:

Base Fare + Distance Fare + Time Fare + Booking Fee + Surge Multiplier + Applicable GST.

The exact fare amounts per vehicle category are displayed in the App and are subject to change by the Company with prior notice.

9.2 Commission Structure

The Company deducts a platform commission (percentage of the trip fare) as compensation for providing the technology platform. The commission rate varies by vehicle type and is displayed in the App.

For Online/Digital Payments:

Commission is automatically deducted at the time of fare settlement. Your net earnings are credited directly to your Driver Wallet.

For Cash Rides:

You collect the full fare in cash from the passenger.
The commission amount becomes a Cash Commission Due in your account.
You must clear all Cash Commission Due amounts through the App (via wallet deduction or UPI payment) before your due balance crosses the configured threshold.

9.3 Commission Due Threshold & Account Block

If your Cash Commission Due exceeds the configured threshold (as set by the platform admin), your account will be placed On Hold and you will be unable to go on duty until the dues are cleared.
Dues can be settled through the in-app Wallet Recharge or by contacting your area manager.

9.4 GST on Commission

Where applicable under Indian GST law, GST will be levied on the platform commission amount. A GST-compliant invoice will be available in the App.

10. Driver Wallet & Withdrawals

10.1 Withdrawable Balance

Earnings from completed trips (net of commission) are credited to your Driver Wallet as Withdrawable Balance.
Incentive bonuses, referral bonuses, and adjustments are also credited to the Wallet.

10.2 Withdrawal Process

You may request a withdrawal to your registered Bank Account or UPI ID from the App.
Withdrawal requests are reviewed and approved by the admin team.
Processing time: 1–3 business days after approval.
Minimum withdrawal amount and processing fees (if any) will be displayed at the time of the request.

10.3 Wallet On Hold

If your account is placed On Hold (due to commission dues, KYC issues, or policy violations), withdrawals will be suspended until the issue is resolved.

10.4 Wallet Recharge (Prepaid Balance)

You may optionally top up your Driver Wallet via Razorpay to pre-pay commission dues or maintain a balance for advance settlements.

11. Incentive Program

The Company may offer weekly, monthly, or trip-based incentive schemes to reward high-performing Driver Partners.
Incentive eligibility criteria (minimum trips, acceptance rate, rating, zone) and bonus amounts will be published in the App.
Incentives are credited to your Driver Wallet upon successful completion and verification.
The Company reserves the right to modify, suspend, or terminate any incentive scheme at any time with or without prior notice.
Incentives obtained through fraudulent means (fake trips, trip manipulation) will be clawed back and may result in permanent deregistration.

12. Referral Program

You may refer new Driver Partners or Customers using your referral code.
Referral bonuses are credited to your Driver Wallet upon the referred person's successful registration and completion of eligible trips.
Abuse of the referral system (fake referrals, dummy accounts) will result in forfeiture of all bonuses and permanent account suspension.

13. Offline Ride (Meter Trip)

Where enabled in your operating zone, you may book an Offline Ride directly for a passenger without them having the App. In this case:

You initiate the trip from your Driver App on behalf of the passenger.
Fare is calculated by the platform as per standard fare rules.
You are responsible for collecting the fare from the passenger.
All commission rules apply equally to Offline Rides.
Misuse of the Offline Ride feature to bypass platform commission will result in immediate account suspension.

14. SOS & Safety Feature

The Driver App includes an SOS (Emergency) Button accessible during trips.
Activating SOS shares your real-time location with your pre-selected emergency contact.
In a genuine emergency, always call 112 (India National Emergency Number) immediately. The in-app SOS feature is an additional safety tool and does not replace emergency services.

15. Rating System

Passengers rate you after every trip on a scale of 1 to 5 stars.
Your average rating is visible to passengers when they are matched with you.
Maintaining a minimum average rating (as set by the platform) is required to remain active. Drivers falling below the minimum rating threshold will be notified and given an opportunity to improve before account review.
Ratings are based on the actual trip experience and cannot be manipulated. Any attempt to influence ratings fraudulently may result in account suspension.

16. Masked Calling

All calls between you and passengers are routed through the Ryde masked calling system. Your actual mobile number is never revealed to the passenger.
Call recordings or metadata may be retained for safety, dispute resolution, and quality monitoring purposes.

17. Prohibited Conduct

As a Driver Partner, you agree not to:

Provide false information during registration or KYC verification.
Operate with expired, invalid, or forged documents (DL, Insurance, Permit, etc.).
Drive under the influence of alcohol, drugs, or any substance impairing judgment.
Harass, threaten, discriminate against, or physically harm any passenger or member of the public.
Request additional payment outside the app or demand cash tips coercively.
Transport illegal goods, controlled substances, weapons, or prohibited items.
Bypass the platform by directly collecting passengers introduced through the App.
Create multiple Driver accounts to abuse incentives, referrals, or bonuses.
Manipulate GPS, trip routes, or earnings data using third-party tools or apps.
Share your account credentials with another person.
Use the Offline Ride feature to circumvent platform commissions.
Engage in any conduct that damages the reputation of Ryde or SSB PrimeRyde Services LLP.

Violation of these conditions may result in immediate permanent deregistration, legal action, and reporting to appropriate regulatory and law enforcement authorities.

18. Fleet Driver Obligations (If Applicable)

If you are registered under a Fleet Owner on the Ryde platform:

Your earnings and commission settlement may be managed through the Fleet Owner's account.
The Fleet Owner's terms of engagement with you are governed by your separate agreement with the Fleet Owner.
The Company is not responsible for disputes between Fleet Owners and their Driver Partners.

19. Intellectual Property

The Ryde Partners App, logos, trademarks, and all related content are owned by or licensed to SSB PrimeRyde Services LLP.
You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Driver App solely to provide transportation services through the Ryde platform.
You may not copy, modify, reverse-engineer, or distribute any part of the App.

20. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

SSB PrimeRyde Services LLP shall not be liable for any indirect, incidental, special, or consequential damages.
The Company is not liable for accidents, injuries, or property damage occurring during a trip. You operate as an independent contractor and bear full legal responsibility for your driving and vehicle condition.
Our aggregate liability to you shall not exceed the net earnings processed for you in the preceding 30 days.

21. Indemnification

You agree to indemnify and hold harmless SSB PrimeRyde Services LLP and its partners, officers, and employees from any claims, liabilities, losses, or expenses (including legal fees) arising from:

Your violation of these Terms.
Your violation of any applicable law, traffic rule, or transport regulation.
Any accident, injury, or property damage caused during your operation.
Submission of fraudulent or forged documents.

22. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India.
Disputes shall first be attempted to be resolved through our support team at support@primeryde.in within 30 days.
Unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts in [insert city, e.g., Kolkata / Mumbai], India.

23. Amendments & Termination

23.1 Changes to Terms

We may revise these Terms at any time. Material changes will be notified via the App or your registered mobile number. Continued use of the App after changes are posted constitutes acceptance.

23.2 Termination by You

You may terminate your partnership by contacting support@primeryde.in and requesting account deactivation. Any outstanding commission dues must be cleared before deactivation can be processed.

23.3 Termination by Company

We reserve the right to immediately suspend or permanently deregister your account without prior notice for:

KYC non-compliance or document fraud.
Sustained low ratings below the minimum threshold.
Uncleared commission dues beyond the threshold period.
Severe policy violations, passenger complaints, or criminal conduct.
Any conduct deemed harmful to passengers, the platform, or the public.

Upon deregistration, any pending withdrawable earnings (after deducting all dues) will be settled within 7 business days.

24. Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made thereunder:

Grievance Officer: [Name of Designated Officer] SSB PrimeRyde Services LLP Email: support@primeryde.in Response Time: Within 48 business hours of receiving a complaint.

25. Contact Us

For any questions, compliance issues, or feedback:

SSB PrimeRyde Services LLP Email: support@primeryde.in Website: www.primeryde.in

These Terms and Conditions are effective as of September 14, 2026 and apply to the Ryde Partners Driver App (Package: in.primeryde.driver).