Driver Privacy Policy

Effective Date: September 23, 2026
Last Updated: September 23, 2026

1. Introduction

Kaamora Corporation Private Limited ("Company", "we", "us", or "our") operates the Ryde Partners mobile application (the "Driver App", package: in.primeryde.driver) for driver partners ("Driver", "Driver Partner", "you") providing transportation, auto-rickshaw, cab, bike taxi, and delivery services through the PrimeRyde platform.

This Privacy Policy explains in detail how we access, collect, use, store, share, and protect your personal and sensitive data when you register and operate as a Driver Partner on the Ryde platform.

By installing, registering, or using the Ryde Partners App, you acknowledge and agree to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

2. Information We Access & Collect

2.1 Registration & Identity Information

• Full Name – as registered on your official government-issued identity documents.
• Mobile Phone Number – used for secure OTP login, account verification, and masked in-app passenger communications.
• Profile Photo – a selfie or photo displayed to matched passengers for verification and safety.
• Date of Birth – to verify that you meet the minimum age requirement (18 years).
• Gender – optional, for profile completion.

2.2 KYC (Know Your Customer) Verification Documents

To comply with commercial transport regulations and verify driver credentials, we collect:

• Driving Licence (DL) – licence number, validity dates, and photos of front and back.
• Vehicle Registration Certificate (RC) – registration number, make, model, chassis/engine details, and RC photos.
• Vehicle Commercial Insurance – insurer name, policy number, and coverage period.
• Identity & Tax Verification – Aadhaar Card and/or PAN Card details as required by government regulations.
• Fitness / Commercial Permit – where mandated for commercial vehicle categories.
• Vehicle Photographs – exterior photos showing vehicle condition and license plates.

2.3 Location Data (Continuous, Foreground & Background)

Location data is core to the functionality of the Ryde Partners platform:

• Foreground Location: Precise real-time GPS coordinates collected when the App is open and active on your screen.
• Background Location: RYDE Partners collects location data to enable nearby passenger ride matching, turn-by-turn route navigation, accurate distance-based fare calculation, and customer live vehicle tracking even when the app is closed or not in use (background location) whenever you are in "Duty ON" (Online) mode or fulfilling an active passenger trip.

User Control & Transparency:

• Location data (including background tracking) is ONLY collected while your duty toggle is set to "Duty ON" (Online) or while an active trip is in progress.
• Location tracking immediately stops when you switch to "Duty OFF" (Offline), log out of the App, or close duty.
• You can manage or revoke location permissions at any time through your device's Android System Settings.

2.4 Earnings, Payouts & Financial Information

• Bank Account / UPI Details – Account holder name, account number, and IFSC code for earnings settlements.
• Trip Earnings History – Fare breakdowns, platform commission, tips, cash collected, and digital transaction receipts.
• Driver Wallet Balance – Recharge balance, dues, daily earnings, and withdrawal transaction logs.
• Incentive & Bonus Records – Weekly target accomplishments and promotional bonus payouts.

2.5 Device & Technical Telemetry

• Hardware & Software Details – Device model, manufacturer, Android OS version, and network connection type.
• App Version & Build – Current installed version (in.primeryde.driver).
• Firebase Cloud Messaging (FCM) Token – To deliver instant ride booking alerts, dispatch notices, and safety announcements.
• Battery Optimization & Power State – To ensure continuous location accuracy during trips without unexpected OS termination.
• Crash Reports & Diagnostics – Anonymized technical logs to diagnose application bugs and stability issues.

2.6 Trip Lifecycle & Telemetry Data

• Trip Route Data – Coordinates of pickup points, destinations, route paths, timestamps, speed, and distance traveled.
• Trip Status Milestones – Timestamps of acceptance, arrival at pickup, trip start, and destination drop-off.
• Ratings & Feedback – Passenger ratings (1 to 5 stars) and constructive review feedback.
• Cancellation Details – Cancellation instances and stated cancellation reasons.

2.7 Communications & Masked Calling

• Masked Passenger Calling: In-app calling connects drivers and passengers through virtual masked phone numbers. Your private phone number is never disclosed to passengers. Call metadata (duration and timestamps) is securely logged for customer support and dispute resolution.
• Driver Support Inquiries: Communication records with our 24/7 driver support team.

2.8 Camera & Photos

• Camera Access: Used solely for capturing KYC identification documents, profile selfie, and vehicle condition photos during onboarding or periodic verification.

2.9 Emergency Contacts (SOS Feature)

• Read Contacts Access: If you choose to configure the in-app SOS emergency feature, you may select trusted family members or contacts from your address book. This information is used strictly to dispatch emergency SMS and live location coordinates in case of an SOS trigger.

3. Permissions Requested & Why

4. How We Use Driver Partner Data

We process your data strictly for legitimate operational, safety, and regulatory purposes:

1. Core Dispatch & Transport Services: Matching you with passengers in real time, calculating optimal routes, and computing fares based on actual distance traveled.
2. Account Onboarding & KYC: Verifying your legal entitlement to operate a commercial vehicle under national and state motor vehicle laws.
3. Financial Settlements & Ledger: Processing automatic daily/weekly bank payouts, managing wallet commission deductions, and providing downloadable GST invoices.
4. Safety & Real-Time Monitoring: Enabling passenger live tracking of your arrival, detecting abnormal route deviations, and providing instant SOS emergency response.
5. Driver Support & Dispute Resolution: Reviewing fare disputes, fare review requests, or passenger complaints through trip logs and masked call records.
6. Platform Reliability & Quality: Monitoring app stability, improving dispatch algorithms, and rewarding high-performing drivers through target incentive programs.

5. Background Location Policy – Prominent Disclosure

Google Play Prominent Disclosure Notice: RYDE Partners collects and accesses location data even when the app is closed or not in use to enable:

1. Matching and dispatching nearby passenger ride and parcel delivery requests based on your current location.
2. Providing booked passengers with accurate live vehicle arrival tracking and estimated time of arrival (ETA).
3. Turn-by-turn route navigation to passenger pickup and destination points.
4. Calculating accurate trip fares based on actual distance and time.
5. Emergency SOS assistance and real-time route safety monitoring.

When is background location active?

• Background location tracking runs ONLY when you explicitly toggle your status to "Duty ON" (Online) or while completing an active trip.
• When you switch your status to "Duty OFF" (Offline), log out, or close the application while offline, all location tracking immediately stops.
• We do not track or store your location when you are off duty.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. Data is shared strictly under the following limited circumstances:

• With Booked Passengers: The matched passenger sees your first name, profile picture, vehicle type, vehicle registration number, and live vehicle location on their map. Your personal phone number is masked.
• With Payment Gateways & Banking Partners: Banking details and transaction identifiers are shared with authorized RBI-licensed payment aggregators (such as Razorpay) to process wallet recharges and bank account payouts.
• With KYC Verification Providers: Encrypted identity numbers may be validated via authorized government verification gateways (e.g., UIDAI/Vahan APIs) for identity compliance.
• With Cloud Infrastructure Partners: Secure cloud servers (AWS / Google Cloud / Firebase) host platform databases and real-time messaging under strict confidentiality and encryption standards.
• Legal & Regulatory Authorities: When formally mandated by lawful summons, police investigation, court order, or statutory transport regulatory requirements.

7. Data Retention & Deletion

Account & Data Deletion

Drivers may request the closure of their partner account and deletion of optional personal data by writing to support@primeryde.in. Please note that certain records (including KYC documents and financial transaction ledgers) must be retained by law for the statutory retention periods mentioned above.

8. Data Security Safeguards

We enforce rigorous security measures to protect your sensitive information:

• End-to-End Transport Security: All API communications are secured via HTTPS with TLS 1.3 encryption.
• Encrypted Storage: Sensitive KYC files and payout credentials are encrypted at rest using AES-256 standards.
• Phone Number Masking: Driver and passenger numbers are masked through virtual PBX numbers to prevent unauthorized contact.
• Strict Role-Based Access Control: Only authorized and audited compliance officers can access KYC document repositories.
• Device-Level Key Encryption: Local app tokens are stored inside hardware-backed Android Keystore / Flutter Secure Storage.

9. Minimum Age Requirement

The Ryde Partners App is exclusively designed for professional drivers aged 18 years and above. Minors are strictly prohibited from creating accounts or providing services on the platform.

10. Your Rights as a Driver Partner

You hold the following rights regarding your personal information:

• Right to Access: View your profile details, vehicle documents, and complete trip earnings history in the App.
• Right to Rectify: Update outdated contact information, bank details, or re-submit updated KYC documents when your Driving Licence or Insurance expires.
• Right to Withdraw Consent: You may go offline or adjust device permissions at any time to cease location data sharing.
• Right to Inquire: Contact our designated Grievance Officer for questions concerning your personal data.

11. Third-Party Service Providers

12. Policy Revisions

We may periodically revise this Privacy Policy to reflect platform enhancements or statutory updates. When material amendments occur, we will notify you through an in-app notice or SMS before the changes take effect.

13. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you may contact our designated Grievance Officer:

• Designation: Compliance & Grievance Officer
• Entity: Kaamora Corporation Private Limited
• Brand: PrimeRyde / RYDE Partners
• Address: Kolkata, West Bengal, India
• Grievance Email: grievance@primeryde.in
• Support Email: support@primeryde.in
• Response Commitment: All formal grievances will be acknowledged within 24 hours and addressed within 48 to 72 business hours.

14. Contact Information

For any inquiries or assistance regarding this Privacy Policy or your personal data:

• Company Name: Kaamora Corporation Private Limited
• App Name: RYDE Partners (in.primeryde.driver)
• Official Website: https://primeryde.in
• Driver Support: support@primeryde.in
• Privacy Desk: privacy@primeryde.in

This Privacy Policy applies to the RYDE Partners Driver App (Application ID: in.primeryde.driver) operated by Kaamora Corporation Private Limited.